LEGAL REFERENCE

Your Privacy, Secured at ratu365

We take what happens inside your account seriously. Your personal data, payment details and gaming activity stay encrypted and protected under this policy. When you open an account...

Data EncryptedPayment SafeAccount PrivateNo Third-Party SharingIndonesia-Compliant

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Our Privacy Commitment & Data Protection

ratu365 collects only the data necessary to verify your account, process transactions and comply with regulations in supported regions. We encrypt all personal information—your name, phone number, email and payment details—using industry-standard protocols. Your gaming activity is logged for your protection and ours. We do not sell your data to third parties. Payment processors (DANA, OVO, GoPay, QRIS operators) receive only transaction

details required to complete your deposit or withdrawal. We retain your data as long as your account remains active, plus a compliance window afterward. If you have questions about how we handle your information, contact our privacy team via the support channels below.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions? Get in Touch

Email Support Send privacy concerns to our data protection officer. We respond within 48 hours with detailed clarification on how your data is handled.

Live Chat Our support team can walk you through this policy, explain your data rights and answer questions about account security in real time.

Account Settings View, update or request deletion of your personal data directly from your account dashboard without contacting support.

EDITORIAL CLARITY

Privacy & Security You Can Verify

SSL & AES Encryption

All data in transit and at rest uses military-grade encryption. Your payment details and login credentials are never stored in plain text.

Third-Party Audits

We commission annual security reviews by independent firms to validate our privacy controls and data handling practices.

GDPR-Aligned Practices

Although Indonesia-focused, our data practices align with international standards so your rights are recognized globally.

No Data Broker Relationships

We do not share, sell or license your gaming history, payment records or contact details to advertisers or analytics firms.

Incident Response Protocol

If a breach occurs, we notify affected users within 24 hours with details and steps you should take to protect your account.

Privacy Officer Oversight

A dedicated data protection officer reviews this policy annually and ensures compliance with evolving local regulations.

How Our Policy Stands Apart

No Marketing Data Sharing

We don't sell your email or phone number to third-party marketers, even with your permission. You control all outreach channels.

Transparent Payment Flow

DANA, OVO, GoPay and QRIS operators see only transaction amounts and IDs—never your full gaming history or personal preferences.

User-Initiated Data Requests

You can download your full data history, request corrections or ask for deletion without legal paperwork or waiting periods.

Indonesia-First Compliance

We follow Indonesian data residency rules, meaning your information stays in or near Southeast Asian data centers.

Breach Notification Within 24 Hours

Most platforms wait weeks or months. We commit to notifying you of any security incident within one business day.

No Cookie Tracking for Ads

We use session cookies for your login and game state only. We do not plant third-party tracking pixels to profile your behaviour.

Policy Updates You'll Actually See

When we change this privacy policy, we email you a summary of what's new and give you 30 days to review before changes apply.

What You Control Inside Your Account

Login & Session Privacy

Your login credentials are hashed and never stored in readable form. Session tokens expire after inactivity to prevent unauthorized access.

Deposit & Withdrawal Records

All transaction history is visible only to you and accessible from your account dashboard with full timestamps and payment method details.

Email & Phone Verification

We confirm your contact information during sign-up and let you update it anytime. You receive alerts whenever your email or phone changes.

Gaming Activity Logs

Your game sessions, stakes and results are stored privately. You can export this data for personal records at any time from settings.

Device & IP Whitelisting

You can see all devices that have accessed your account and remove any unrecognized login locations instantly from your security panel.

Account Deletion Rights

Request permanent account closure anytime. We delete personal data within 60 days unless local law requires longer retention for compliance.

Privacy Policy – Frequently Asked Questions

We collect your name, date of birth, email, phone number and address to verify your identity. If you deposit via DANA, OVO, GoPay or QRIS, those payment processors receive your account number and transaction amount—nothing more. We never ask for passwords, PIN codes or payment credentials directly.

Only you can view your full gaming history and balance from your account dashboard. ratu365 staff access your data only for account support, dispute resolution or regulatory compliance. Your data is never shared with other players, advertisers or third-party analytics platforms.

We delete personal data 60 days after account closure unless local regulation requires longer retention for tax or anti-money-laundering compliance. Your gaming records and transactions may be retained longer for legal purposes, but are never used for marketing or profiling.

ratu365 sees only the transaction amount, date and that a deposit or withdrawal occurred. We never receive your DANA, OVO, GoPay or QRIS PIN, password or full account details. Those payment operators handle their own security separately from our platform.

We notify all affected users within 24 hours with breach details, what data was compromised and steps you should take. We file incident reports with relevant authorities and provide credit monitoring or account recovery support at our expense if payment data was involved.

Yes. Head to your Account Settings, select 'Download My Data' and we'll email you a complete record of your personal details, transaction history and gaming activity in a standard format within 24 hours.

We use cookies only to keep you logged in and remember your game preferences. We do not plant third-party tracking pixels or share cookie data with advertisers. You can disable cookies, but your login session will end automatically for security.